Delivery Terms

Delivery Terms

  1. The customer shall be entitled to ONE-OFF FREE delivery to one Hong Kong local address per invoice for orders exceeding HK$1,500. For orders below this threshold, a delivery fee will be charged based on the district.

    Local Transportation Price List (within 5 standard 750ml x 12-btls carton boxes):

    Hong Kong Island

    HKD 330

    Kowloon

    HKD 300

    New Territories

    HKD 480

    Extra Case

    HKD 25

    *Maximum quantity of cases per delivery: 15 cases

  2. Where the goods to be delivered exceeds 15 cases or is required to be palletized, an external quote for delivery cost will be provided. Please contact our customer service via email cs@madison-wine.com or WhatsApp (852) 9742 0065 to make special arrangements before placing your order.

  3. Doorstep delivery means that our delivery service provider will deliver your order to your door for acceptance. The delivery service provider will not be obligated to carry your order beyond the entrance of the specified delivery address.

  4. Delivery service is available from Monday to Friday from 10:30 am to 5:30 pm (excluding Saturday, Sunday and public holidays).

  5.  Delivery is limited to Hong Kong Island, Kowloon, New Territories, Discovery Bay and Ma Wan. Delivery is not available to outlying islands, Airport, restricted areas and P.O. Box numbers, and is conditional on there being an authorized or legitimate unloading area available.

  6. For orders with a designated delivery address at a warehouse in Hong Kong, the Customer shall be responsible for any registration fees and gate charges. These fees will be listed separately and confirmed with the Customer prior to payment. Delivery will only proceed once such fees have been received.

  7. For successful orders with payment received in full between 9:30am – 4pm (Monday –Friday), the estimated time for delivery to designated address will be 2 to 3 working days depending on the quantity. Upon full settlement of your invoice, we will confirm the expected delivery date and time.

  8. For orders placed on Saturday, Sunday or any public holiday, the earliest estimated delivery date will be the day following the next business day.

  9.  We will deliver as scheduled to the best of our ability.

  10. Delivery may be influenced by seasonal factors such as special promotional events, and festive periods like Christmas or Chinese New Year, during which we may experience a higher order volume.

  11. Please verify that all purchased goods have been delivered in accordance with the delivery note or invoice (as applicable) upon delivery, and sign and return the delivery note to our courier to confirm your acceptance of the goods.

  12. If you or a representative is not available to receive the goods as scheduled or if the delivery information provided is inaccurate, we retain the right to impose an additional delivery fee for any subsequent delivery attempts.

  13. If delivery is delayed, postponed, or cancelled due to traffic, weather, or other uncontrollable forces, the Company shall not be held responsible for any resulting loss or damage.

  14.  Delivery and collection services will be suspended when Typhoon Signal No. 8 or above, or a Black Rain Warning is hoisted. In such events, customers will be contacted to reschedule the delivery or collection at no additional charge.

  15.  If the delivery address necessitates the use of staircases, the first 5 staircases will incur no additional charge. Subsequently, a Staircase Handling fee of HK$30 per case per floor applies, with each increment of 15 stairs counted as one level.

  16. We reserve the right to charge storage fees at our prevailing rates in the event that you fail to receive the ordered products within 2 weeks from the date of order  confirmation not arising from our faults.

  17. The Company reserves the right to amend the delivery terms at any time without prior notice.

  18. If there is any discrepancy between the Chinese and the English versions of the above Delivery Terms, the English version shall prevail

  19. In the event of any disputes, the decision of Madison Wine shall be final.